Return & Refund Policy

At Damani Jewels, we want you to be completely satisfied with your purchase. Please read our Return & Refund Policy carefully to understand the process and conditions for returns, exchanges, and refunds.

1. Eligibility for Returns

  • Returns or exchanges are accepted only for damaged, defective, or incorrect items received.
  • Customized or personalized jewellery is not eligible for return or exchange.
  • Customers must notify Damani Jewels within 48 hours of delivery if there is an issue with the product.

2. Return Process

  • To initiate a return, contact us at 9310864889 or damanijewellery90@gmail.com with your order details and a description of the issue.
  • Our team will provide instructions on how to return the product.
  • Returned items must be in their original condition, including packaging and any accompanying certificates.

3. Refunds

  • Refunds will be processed only after the returned product is inspected and approved.
  • Refunds will be issued and credited to the original payment method within 7–10 business days of receiving the returned item.
  • Shipping charges (if any) are non-refundable unless the return is due to our error.

4. Exchanges

  • Exchanges are subject to product availability.
  • If the requested item is not available, a refund will be processed instead.
  • Customers must request an exchange within 7 days of delivery, and the product should be in its original condition, unworn, unwashed, and with all tags attached.
  • Once your exchange request is approved, we’ll share the return shipping instructions. After we receive and inspect the item, your replacement will be shipped promptly.
    Exchange product delivery time may take 5–10 business days, depending on your location and product availability.

5. Damaged or Defective Items

  • If you receive a damaged or defective item, contact us immediately.
  • We may require photographic evidence of the damage or defect to process the return or exchange.

6. Contact Us

For any queries regarding returns, refunds, or exchanges, please contact us:

Phone: 9310864889

Email: damanijewellery90@gmail.com